Frequently asked questions

About OiTO

What is OiTO?

OiTO is a premium haircare brand born from the relaxed, wellness-led lifestyle of Byron Bay and backed by world-class Brazilian hair science. Our curated collections are designed to nourish your strands from root to tip, giving your hair the perfect daily foundation to thrive.

Where is OiTO made?

OiTO is an Australian-owned brand based in Byron Bay. Our formulations are developed in Brazil in collaboration with an experienced Brazilian trichologist.

Products & usage

Which OiTO collection is right for me?

• GROW: Designed to enhance the appearance of natural fullness, body and hair density.
• STRONG: Designed for hair that feels weak, stressed or prone to breakage.
• THE MASK: An intensive treatment suitable for all hair types.

Can I mix OiTO collections together?

Yes. OiTO collections are completely flexible. They are designed to work together so you can easily adapt your products depending on how your hair and scalp change over time.

Is OiTO suitable for all hair types?

Yes. OiTO is designed for a wide range of hair types and textures. Individual collections may better suit specific needs, but all formulations support overall hair and scalp wellbeing.

Can I use OiTO on coloured or chemically treated hair?

Yes. OiTO is suitable for coloured, chemically treated and heat-styled hair.

Does OiTO provide heat protection?

Yes. Our multi-tasking Thermo Protect Balm is designed to shield your strands from the damaging effects of heat styling tools while adding effortless polish, smoothness and manageability to your finished look.

How often should I use OiTO products?

OiTO can be used as part of your regular haircare routine, depending on your hair type and needs. Most customers use it 2–4 times per week.

Ingredients & formulation

Are OiTO products vegan?

Yes. OiTO products are formulated with vegan-friendly ingredients.

Are OiTO products cruelty free?

Yes. OiTO does not test on animals.

Where can I find ingredient lists?

Full ingredient lists are easily accessible on each individual product page.

The science behind OiTO

What makes Brazilian hair science different?

Brazil is recognised globally for its world-leading expertise in professional haircare and trichology (the study of hair and scalp health).

To bring a science-led approach to your everyday rituals, OiTO formulations are developed in collaboration with leading Brazilian trichologist, Professor Fernando Amaral, ensuring exceptional performance at the root.

Orders, shipping & support

Do you ship internationally?

Yes. OiTO ships both within Australia and internationally.

How long does shipping take?

Standard shipping within Australia is typically 2–7 business days. Express shipping is 2–3 business days. International delivery times vary by location.

Can I return my order?

Please refer to our Returns Policy for full details.

How can I contact OiTO?

You can contact us via our Contact page or email us at info@oitohaircare.com.